Elozaa.com Privacy & Data Protection Policy

Last Updated: 12 September 2026

Elozaa.com respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how we protect it, and what rights you may have regarding your personal data.

By using the Elozaa.com website, creating an account, placing an order, registering as a seller, or using any of our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that is necessary to provide and improve our services, including:

Full Name
Email Address
Mobile Number
Billing Address
Delivery Address
Account Information
Order and Purchase Information
Product Reviews and Support Communications
Seller and Business Information
Identity and Verification Documents
Payment Transaction Information
Device, Browser and IP Information
Website Usage and Analytics Data

For seller verification, we may also request documents such as NID, Trade License, TIN Certificate, BIN/VAT Certificate, IRC, Brand Authorization Letter, bank information, or other relevant business documents.

2. How We Use Your Information

We may use your information to:

Create and manage your account
Process and manage orders
Facilitate product delivery
Verify and process payments
Process returns and refunds
Verify seller accounts
Provide customer and seller support
Detect fraud and unauthorized activity
Improve website performance and user experience
Maintain platform security
Comply with applicable legal and regulatory requirements
Send marketing communications where permitted or consented to

3. Order and Delivery Information

To fulfil your order, necessary customer information may be shared with the relevant Seller, Courier, Delivery Partner, or other service provider involved in completing the order.

Such information should only be used for legitimate order fulfilment and customer support purposes.

Sellers are not permitted to use customer information for unauthorized marketing, direct sales outside Elozaa.com, or unrelated purposes.

4. Payment Information

Online payments may be processed through approved Payment Gateways, Banks, Card Networks, Mobile Financial Service Providers, or other authorized payment partners.

We may process transaction-related information necessary to verify and complete your payment.

You should never share your:

OTP
Card PIN
Mobile Banking PIN
Account Password
Verification Code

with any Seller, Delivery Person, or unauthorized third party.

5. Seller Information

For Seller registration and verification, Elozaa.com may collect identity, business, financial, and compliance-related information.

Seller information may be used for:

Seller Verification
Product and Order Management
Commission Calculation
Payment and Payout Settlement
Fraud Prevention
Policy Enforcement
Regulatory Compliance

6. Sharing Information with Third Parties

We may share relevant information with trusted third parties where necessary to operate our marketplace and provide our services.

These parties may include:

Sellers
Courier and Delivery Partners
Payment Gateways
Banks and Financial Service Providers
Hosting and Technology Providers
Analytics Providers
Customer Support Providers
Fraud Prevention Services
Government or Regulatory Authorities, where legally required

Elozaa.com does not sell personal information to third parties for their independent commercial use.

7. Cookies

Elozaa.com may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

Maintain login sessions
Remember shopping cart items
Save website preferences
Improve security
Analyze traffic and website performance

You may restrict or disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

8. Analytics and Tracking Technologies

Elozaa.com may use analytics and tracking tools to understand website performance, traffic, and user interactions.

These tools may include:

Google Analytics
Google Tag Manager
Meta Pixel / Dataset
Other approved analytics and measurement tools

These third-party services may use cookies or similar technologies in accordance with their own privacy policies.

9. Marketing Communications

Where permitted, and subject to your preferences or consent, we may send information about:

Special Offers
New Products
Promotional Campaigns
Marketplace Updates
Newsletters

You may opt out of promotional emails by using the Unsubscribe option provided in our marketing communications.

10. Data Security

We use reasonable technical and organizational security measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Security measures may include:

Secure Servers
Access Controls
Authentication
Firewalls
Security Monitoring

However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide our services
Maintain order and financial records
Resolve disputes
Prevent fraud
Enforce our policies
Meet legal and regulatory obligations

Information that is no longer required may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

12. Your Privacy Rights

Depending on applicable laws and circumstances, you may have the right to request:

Access to your personal information
Correction of inaccurate information
Cessation of direct marketing communications
Withdrawal of consent where applicable
Deletion of eligible personal information

Certain information may need to be retained for legal, financial, fraud-prevention, regulatory, or dispute-resolution purposes.

13. Account and Data Deletion

You may request deletion of your account or eligible personal information by contacting Elozaa.com Customer Support.

We may require identity verification before processing a deletion request.

Where deletion is permitted, eligible data may be deleted or anonymized within a reasonable processing period. Certain records may be retained where required for legal, financial, security, fraud-prevention, or regulatory purposes.

14. Children's Privacy

Where a minimum age requirement applies to a particular service, users must meet that requirement to use the service.

If a parent or guardian believes that personal information relating to a minor has been collected improperly, they may contact Elozaa.com Support.

15. Third-Party Links

Elozaa.com may contain links to third-party websites or services.

We are not responsible for the privacy practices, security measures, or content of third-party websites. Users should review the privacy policies of those services separately.

16. Legal and Regulatory Disclosure

We may preserve or disclose information where reasonably necessary to:

Comply with applicable law
Respond to a valid court order
Respond to regulatory or government requests
Investigate suspected fraud
Protect the rights, safety, and security of Elozaa.com, its users, or others
Enforce applicable agreements and policies

17. Changes to This Privacy Policy

Elozaa.com may update this Privacy Policy from time to time to reflect operational, technical, business, or legal requirements.

The updated version will be published on the website with a revised Last Updated date.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, account data, or a data deletion request, please contact us:

Elozaa.com
Website: https://elozaa.com
Email: support@elozaa.com
Helpline: 09638-819731

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