Privacy and Confidentiality
Welcome to the Elozaa.com website (the "Site")
operated by ELOZAA.COM Bangladesh. We respect your privacy and want to protect
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site, you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
1. Data that we collect
We may collect various pieces of information if you seek to place
an order for a product with us on the Site.
We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us, verify and carry out financial transactions in relation to payments you make, audit the downloading of data from our website, improve the layout and/or content of the pages of our website and customize them for users, identify visitors on our website; carry out research on our users' demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you have option out at any time.
We may pass your name and address on to a third party in order
to make delivery of the product to you (for example to our courier or
supplier). You must only submit to us the Site information which is accurate
and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details ( for refund purposes) and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Other uses of your Personal Information
We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.
We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the 'unsubscribe' link in any email that we send to you. Within 7 working days (days which are neither (i) Friday for BD Sunday for internationally, nor (ii) a public holiday anywhere in Bangladesh) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear, we will contact you for clarification.
We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them, and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally.
For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.
Third Parties and Links
We may pass your details to other companies in
our group. We may also pass your details to our agents and subcontractors to
example, we may use third parties to assist us with delivering products to you,
to help us to collect payments from you, to analyze data and to provide us with
marketing or customer service assistance.
The acceptance of cookies is not a requirement for visiting the
Site. However we would like to point out that the use of the 'basket'
functionality on the Site and ordering is only possible with the activation of
cookies. Cookies are tiny text files which identify your computer to our server
as a unique user when you visit certain pages on the Site and they are stored
by your Internet browser on your computer's hard drive. Cookies can be used to
recognize your Internet Protocol address, saving you time while you are on, or
Site (for example to remember who you are when you want to amend your shopping
cart without having to re-enter your email address) and not for obtaining or
using any other information about you (for example targeted advertising). Your
browser can be set to not accept cookies, but this would restrict your use of
any personal or private details and are free from viruses. If you want to find
out more information about cookies, go to http://www.allaboutcookies.org or to
find out about removing them from your browser, go to
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
4. Your rights
If you are concerned about your data, you have
the right to request access to the personal data which we may hold or process
about you. You have the right to require us to correct any inaccuracies in your
data free of charge. At any stage you also have the right to ask us to stop
using your personal data for direct marketing purposes.
Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.
You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting our customer services, subject to the conditions and/or limitations imposed by applicable laws or regulations. Please note that if you communicate your withdrawal of your consent to our use, disclosure, storing or processing of your personal data for the purposes and in the manner as stated above or exercise your other rights as available under applicable local laws, we may not be in a position to continue to provide the Services to you or perform any contract we have with you, and we will not be liable in the event that we do not continue to provide the Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.
Furthermore, you also have the right to ask us to delete your data held by us. In the event you wish to have your data deleted, you may contact our customer services to fill up a deletion request form (“Deletion Request”). Our customer service agent will reach out to you to assist you with the process.
Once you have submitted in Deletion Request, we will take fifteen (15) working days from the receipt of your Deletion Request to delete your data.