ELOZAA RETURNS POLICY

Returns, Refunds & Warranty Guidance

Learn when a product may be eligible for return, how refund processing works, and what to do if you experience a product issue after the return window has expired.

RETURNS AT A GLANCE

Important Return Information

15-Day Return Window

Selected Change of Mind

Warranty Support

Multiple Refund Methods

RETURN ELIGIBILITY

When Can You Request a Return?

Damaged, Defective, Incorrect or Incomplete Products

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request through the Elozaa.com app or website within 15 days of the delivery date.

Change of Mind Returns

Change of mind returns may be accepted for selected categories including:

Men's Fashion Women's Fashion Men's Bags Women's Bags Luggage & Suitcases Bedding Bath

Exceptions: Women's intimate apparel, men's innerwear, swimwear, eyewear, jewellery, watches, duffel bags and shoe-care products.

WARRANTY SUPPORT

Product Issues After the Return Window

For device-related issues after usage or after the return window has expired, seller warranty or brand warranty may apply if offered with the product.

Seller Warranty

Please contact the seller directly. Seller contact details can be found on the invoice or relevant order information.

Brand Warranty

Where applicable, please refer to the relevant brand warranty information or Brand Contact List for warranty service.

REFUND PROCESS

Issuance of Refunds

If your product is eligible for a refund, you may choose an available refund method based on the original payment method. Where applicable, the shipping fee may also be refunded together with the amount paid for the returned product.

Typical Refund Process

Product Received

2-3 working days

Quality Control

1-2 working days

Refund Processing

Depends on method

Payment Method	Refund Option	Expected Refund Time
All	Refund Voucher	1-2 working days
Debit or Credit Card	Debit or Credit Card Payment Reversal	9-10 working days
bKash	Bank Deposit / Mobile Payment Reversal	7 working days
Cash on Delivery (COD)	Bank Deposit	4-5 working days
Elozaa.com Voucher	Refund Voucher	1-2 working days

Refund processing times are estimates and may vary depending on payment provider, banking processing, verification or other applicable factors.

Important Voucher Note

A voucher discount code can only be applied once. Any unused balance may not be refundable or available for a future purchase if the order value is lower than the voucher value.

Please Note: This Returns Policy does not apply to Elozaa.com Global products where separate terms or return conditions apply.

RELATED INFORMATION

Helpful Policy Links

Support Policy

Terms & Conditions

CUSTOMER SUPPORT

Need Help with a Return or Refund?

For assistance with returns, refunds, warranty or order-related issues, please contact Elozaa.com Customer Support.

Contact Support

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