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Seller Policy Pages
Seller Policy Sections
Core Seller Responsibilities
Registration, Verification & Account
1. Seller Registration & Verification
Seller-কে registration-এর সময় accurate এবং complete information প্রদান করতে হবে।
- Full Name
- Shop / Business Name
- Mobile Number
- Email Address
- Business Address
- NID / Passport / Identity Document
- Trade License / TIN / BIN / VAT / IRC যেখানে applicable
- Brand Authorization Letter যেখানে প্রয়োজন
- Bank / Mobile Financial Service Information
2. Seller Eligibility
Seller applicable law অনুযায়ী legally permitted business activity পরিচালনা করবেন। Product sourcing legitimate হতে হবে এবং applicable license, authorization ও legal requirement মানতে হবে।
3. Seller Account Responsibility
- Login credentials secure রাখতে হবে
- Unauthorized access দেওয়া যাবে না
- Seller information updated রাখতে হবে
- Suspicious activity দ্রুত report করতে হবে
4. Seller Store Information
Store name, logo, description, business details এবং delivery/support information accurate হতে হবে। Misleading business identity ব্যবহার করা যাবে না।
Product Listing, Quality & Compliance
5. Product Listing Policy
Product listing accurate, complete এবং understandable হতে হবে।
- Product Name / Category / Brand
- Description & Images
- Price & Stock
- Variation / Size / Color
- Warranty
- Delivery / Return Information
- Product Condition
6. Product Images & Intellectual Property
Seller শুধুমাত্র এমন image, content, logo, trademark এবং brand material ব্যবহার করবেন যার আইনগত ব্যবহার অধিকার Seller-এর রয়েছে।
7. Product Authenticity & Quality
- Genuine & description অনুযায়ী
- Safe এবং usable condition
- Correct model / variation / quantity
- Suitable packaging
- Used/refurbished/open-box status clearly disclose করতে হবে
8. Prohibited & Restricted Products
- Counterfeit / stolen / illegal products
- Expired / unsafe products
- Unauthorized digital products
- Restricted medicines / weapons
- Fraudulent services
- IP-right violating products
9. Digital Products & Software
Digital Product বা Software Seller-কে applicable ক্ষেত্রে clearly disclose করতে হবে:
- License Type
- Activation Method
- Region Restriction
- Device / User Limitation
- Subscription Period
- Renewal Condition
- Refund Eligibility
10. Pricing & Discount Policy
Artificially price বাড়িয়ে fake discount, misleading offer বা incorrect price ব্যবহার করা যাবে না। Selling price, campaign price এবং variant price accurately maintain করতে হবে।
11. Inventory & Stock
Correct stock maintain করতে হবে। Out-of-stock Product available দেখানো যাবে না। Repeated stock mismatch Seller performance affect করতে পারে।
Order Processing & Delivery
12. Order Processing
Seller timely manner-এ order review, confirm, prepare, package, delivery arrange এবং correct status update করবেন।
13. Order Processing Time
Repeated unreasonable delay Seller performance review-এর কারণ হতে পারে।
14. Product Delivery
Correct Product, correct quantity, proper packaging এবং customer delivery information অনুযায়ী shipment নিশ্চিত করতে হবে।
15. Failed Delivery
Failed Delivery-এর ক্ষেত্রে applicable delivery charge, return cost অথবা order adjustment প্রযোজ্য হতে পারে।
COD, Prepaid, Commission & Payout
16. COD Payment Flow
17. Prepaid Payment Flow
18. Seller Commission
Commission Product Category, Seller Type, Seller Agreement অথবা promotional arrangement অনুযায়ী vary করতে পারে।
19. COD Commission Settlement
Unpaid Commission থাকলে order/listing restriction, payout hold বা account suspension হতে পারে।
20. Seller Payout
Delivery confirmation, complaint, refund, commission ও applicable adjustments clear হলে payout process হতে পারে।
21. Payment Hold
Fraud investigation, dispute, refund, chargeback, unclear delivery, unpaid commission অথবা policy review-এর সময় payout temporarily hold হতে পারে।
Cancellation, Return, Refund & Warranty
22. Order Cancellation
Unnecessary cancellation এড়িয়ে চলতে হবে। Repeated Seller cancellation performance affect করতে পারে।
23. Return & Refund
Incorrect, damaged, defective, incomplete, counterfeit অথবা listing-এর সঙ্গে significantly inconsistent Product-এর ক্ষেত্রে return/refund applicable হতে পারে।
24. Prepaid Refund
Approved prepaid refund Elozaa.com applicable Return/Refund Policy অনুযায়ী process করবে।
25. Warranty
- Warranty Duration
- Warranty Type
- Warranty Provider
- Warranty Conditions
- Claim / Service Method
26. Packaging Standards
Product অনুযায়ী safe এবং suitable packaging ব্যবহার করতে হবে। Fragile, electronic, liquid অথবা sensitive Product-এর জন্য appropriate protection দিতে হবে।
Customer, Privacy & Marketplace Conduct
27. Customer Communication
Professional এবং respectful communication বজায় রাখতে হবে। Harassment, threat, abusive language ও misleading information prohibited।
28. Customer Data & Privacy
Customer information শুধুমাত্র legitimate order fulfilment-এর জন্য ব্যবহার করা যাবে।
29. Off-Platform Transactions
Elozaa customer-কে platform bypass করে direct transaction করতে encourage করা অথবা Commission avoid করার চেষ্টা prohibited।
30. Reviews, Orders & Platform Manipulation
- Fake Order
- Fake Review
- Self Purchase for Rating
- Fake Customer Account
- Artificial Sales
- Rating Manipulation
Seller Performance & Enforcement
31. Seller Performance
- Processing Time
- Delivery Performance
- Cancellation Rate
- Return / Refund Rate
- Customer Complaints
- Product Quality
- Seller Rating
- Commission Payment Status
32. Intellectual Property Complaints
Elozaa.com invoice, authorization, distribution agreement অথবা supporting purchase evidence চাইতে পারে।
33. Seller Conduct
Fraud, harassment, threats, abusive language, bribery, misrepresentation, manipulation এবং platform abuse prohibited।
34. Taxes & Legal Compliance
Applicable tax, VAT, business license, import requirement এবং regulatory obligations Seller-এর responsibility।
35. Investigation & Cooperation
Fraud, complaint, counterfeit allegation, payment dispute অথবা policy investigation-এর ক্ষেত্রে Seller reasonable information এবং supporting documents provide করবেন। Investigation obstruct বা misleading evidence প্রদান করা যাবে না।
Account Restriction & Suspension
36. Account Restriction, Suspension & Termination
Serious fraud, counterfeit Product, illegal activity অথবা Customer safety issue-এর ক্ষেত্রে immediate action নেওয়া হতে পারে।
37. Outstanding Amount After Suspension
Account suspend বা terminate হলেও outstanding commission, refund, charge অথবা applicable adjustment automatically cancel হবে না।
38. Policy Updates
Elozaa.com operational, commercial, technical অথবা legal requirement অনুযায়ী Seller Policy update করতে পারে।
39. Seller Acceptance
Platform use চালিয়ে যাওয়ার মাধ্যমে Seller applicable policy requirements এবং Seller responsibilities বুঝেছেন ও মেনে চলতে সম্মত হন।
Seller Information & Important Links
Important Payment Flow
Need Help with Seller Policy?
Seller Verification, Product Listing, Order, Delivery, Commission, Payment, Return, Refund অথবা Account-related assistance-এর জন্য Elozaa Seller Support-এর সঙ্গে যোগাযোগ করুন।
Elozaa.com is a modern online marketplace in Bangladesh, offering electronics, fashion, beauty, home and lifestyle products, baby items, accessories, digital products and more from trusted sellers. We aim to provide a simple, secure and convenient shopping experience with reliable delivery and responsive customer support.
