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Seller Terms and Conditions
Seller Terms Sections
Key Seller Commitments
Eligibility, Registration & Verification
1. Seller Eligibility
Seller-কে আইনগতভাবে business পরিচালনার উপযুক্ত ব্যক্তি বা প্রতিষ্ঠান হতে হবে এবং প্রয়োজন অনুযায়ী valid identity ও business documents প্রদান করতে হবে।
2. Seller Registration
Registration information accurate, complete এবং current হতে হবে। Full Name, Shop Name, contact, business এবং payment information maintain করতে হবে।
3. Seller Account Security
Seller username, password এবং account credentials secure রাখবেন। Suspicious activity হলে দ্রুত Elozaa.com-কে notify করবেন।
4. Seller Verification
Elozaa.com প্রয়োজন অনুযায়ী নিচের documents চাইতে পারে:
- NID
- Trade License
- TIN Certificate
- BIN / VAT Certificate
- IRC / ERC
- Brand Authorization
- Bank Information
- Other Relevant Documents
Product Listing, Legality & Quality
5. Product Listing
- Product Name
- Category / Brand
- Description
- Images
- Price / Stock
- Variations
- Warranty
- Delivery Information
- Product Condition
6. Product Legality
Illegal, counterfeit, stolen, expired, unsafe, prohibited অথবা unauthorized Product sell করা যাবে না।
7. Intellectual Property
Third-party copyright, trademark, logo, image, content অথবা brand rights permission ছাড়া ব্যবহার করা যাবে না।
8. Product Quality
- Description অনুযায়ী
- Safe
- Usable
- Correct condition
- Properly packaged
- Customer order-এর সঙ্গে consistent
9. Pricing
- Fake Discount নয়
- Artificial Price Increase নয়
- Misleading Offer নয়
- Hidden Mandatory Charge নয়
- False Promotional Claim নয়
10. Stock Management
Seller Product Stock accurately maintain করবেন। Out-of-stock Product available দেখানো উচিত নয়। Repeated stock mismatch Seller performance review-এর কারণ হতে পারে।
Order Acceptance, Status & Delivery
11. Order Acceptance
Seller received Order Seller Panel থেকে review এবং process করবেন।
12. Seller Panel Order Status
Confirmed, Processing, Ready for Delivery, Shipped, On Delivery, Delivered এবং Cancelled status accurately update করতে হবে।
13. Product Delivery
Correct Product, quantity এবং packaging নিশ্চিত করা Seller-এর primary responsibility।
COD, Prepaid, Commission & Payout
14. COD Payment Flow
15. Prepaid Payment Flow
16. Seller Commission
Commission category, product type, seller type, campaign, special agreement অথবা fee structure অনুযায়ী vary করতে পারে।
17. COD Commission Payment
Outstanding Commission থাকলে Product Listing, new Order, payout অথবা account restriction হতে পারে।
18. Seller Payout
Delivery Confirmation, complaint, return, refund, commission, chargeback এবং approved adjustment review-এর পর payout হতে পারে।
Returns, Refunds & Warranty
19. Returns
Incorrect, defective, damaged, incomplete অথবা misrepresented Product return হলে applicable cost Seller-এর ওপর আসতে পারে।
20. Refunds
Seller fault-এর কারণে refund হলে relevant amount Seller Balance অথবা future payout থেকে adjust হতে পারে।
21. Warranty
- Warranty Period
- Provider
- Coverage
- Exclusions
- Claim Process
Communication, Privacy & Platform Use
22. Customer Communication
Respectful এবং professional communication বজায় রাখতে হবে। Abuse, harassment, threat এবং misleading communication prohibited।
23. Customer Data
Customer information শুধুমাত্র Order fulfilment এবং legitimate support-এর জন্য ব্যবহার করা যাবে।
24. Off-Platform Transaction
Platform bypass, direct payment solicitation, outside sale অথবা Commission avoidance prohibited।
25. Fraudulent Activities
- Fake Orders
- Fake Reviews
- Fake Delivery
- Fake Documents
- Fake Seller Accounts
- Rating Manipulation
- Sales Manipulation
- Payment Manipulation
Performance, Cancellation & Tax
26. Seller Performance
- Processing Time
- Delivery Rate
- Cancellation Rate
- Return / Refund Rate
- Customer Complaints
- Product Quality
- Commission Payment Status
- Seller Rating
27. Order Cancellation
Unnecessary Order cancellation এড়িয়ে চলতে হবে। Repeated cancellation Seller Account performance negatively affect করতে পারে।
28. Taxes & Legal Compliance
Tax, VAT, Duty, Trade License, Regulatory Approval এবং applicable business compliance Seller-এর responsibility।
29. Payment Hold
- Fraud Investigation
- Customer Dispute
- Refund Pending
- Chargeback
- Fake Delivery Suspicion
- Unpaid Commission
- Legal Complaint
- Compliance Review
Suspension, Termination & Withdrawal
30–31. Account Suspension & Termination
Counterfeit Product, illegal Product, fraud, fake documents, Customer Data misuse, repeated platform abuse অথবা serious legal violation permanent termination-এর কারণ হতে পারে।
32. Seller Withdrawal
Seller applicable Seller Right of Withdrawal process অনুসরণ করে Account closure request করতে পারেন।
- Pending Orders
- Returns
- Refunds
- Commission
- Customer Disputes
- Applicable Financial Obligations
33. Previous Obligations After Closure
Account close হলেও previous Order-এর Return, Refund, Warranty, Commission, Legal Claim অথবা Customer Dispute automatically বাতিল হবে না।
34. Elozaa.com Marketplace Role
Elozaa.com Seller ও Customer-এর মধ্যে marketplace technology, order management এবং applicable payment facilitation provide করে।
35. Policy Enforcement
Warning, Product Removal, Listing Restriction, Order Restriction, Payment Hold, Commission Hold, Account Limitation, Suspension অথবা Termination প্রযোজ্য হতে পারে।
36. Changes to Terms
Elozaa.com operational, business, legal অথবা regulatory requirement অনুযায়ী Terms update করতে পারে।
37. Governing Law
Seller Terms and Conditions বাংলাদেশের applicable laws-এর অধীন থাকবে, subject to mandatory legal requirements।
38. Acceptance of Terms
Seller registration অথবা selling activities চালিয়ে যাওয়ার মাধ্যমে Seller applicable Terms এবং responsibilities মেনে চলতে সম্মত হন।
Seller Information & Important Links
Important Transaction Flow
Need Help with Seller Terms?
Seller Terms, Verification, Product Listing, Order, Delivery, Commission, Payment, Return, Refund অথবা Account-related assistance-এর জন্য Elozaa Seller Support-এর সঙ্গে যোগাযোগ করুন।
Elozaa.com is a modern online marketplace in Bangladesh, offering electronics, fashion, beauty, home and lifestyle products, baby items, accessories, digital products and more from trusted sellers. We aim to provide a simple, secure and convenient shopping experience with reliable delivery and responsive customer support.
